Case Study: Connect Academy Trust

How our client was able to hire a 2nd Line Desktop Support Engineer within 2 weeks

Supporting a Multi Academy trust client with talent IT & Digital hiring solutions



The Client

Connect Academy Trust is a leading and growing trust Multi-Academy Trust. Their aim is to create strong futures for thousands of pupils through educational excellence. They have eight schools, with 500 members of staff and over 3500 pupils.



Josh had initially worked with John for several years, seeking new roles at various points in his career. During this time a partnership developed based on trust, transparency and integrity.

Throughout his candidate experience John fully prepared him for interviews, provided robust advice at each stage of the recruitment process and above all communicated all details to create reassurance and understanding in terms of what the client was looking for from the role, individual and interview process.

Once Josh had reached the final interview stage, John demonstrated strong negotiation skills: balancing the expectations of both client and candidate, achieving a guaranteed pay rise as part of Josh’s future promotion.

Once Josh had settled into his role, a recruitment opportunity arose, when Josh needed to scale up his team and contacted John to facilitate this as he knew he had a trusted recruitment partner.

The brief

Josh was looking to recruit 2nd Line Desktop Support Engineer. He was looking for someone who was not overly technical and someone ideally from a hospitality background. From a cultural perspective, Connect Trust valued the personality profile of an individual rather than the technical capabilities. Josh knew Connect Trust could teach the technical skills but personal skills and communication were something that were at the heart of the hiring brief.

The Solution

John took the brief to market and identified 3 candidates. One candidate strongly met the hiring criteria, but it was important to provide Josh with the opportunity to compare all 3 candidates. John demonstrated his consultative approach to this brief by providing initial thoughts on each candidate but allowed the interview process to provide Josh with a 360 perspective.

It was the first candidate who demonstrated the strongest alignment to Josh’s hirings needs, including having a hospitality background.

Josh was so impressed with this candidate that he went straight to offer with a salary proposal that was above the initial threshold. This candidate has proved his worth and has had a mid probation review, demonstrating an outstanding start to his new role.

Results & Feedback

The Results

  • 3 candidates identified and interviews within 2 weeks
  • 1 candidate offered and accepted
  • Reducing the time to hire by a considerable amount of time (previously 6 weeks +)
  • Complete transparency and honesty about each candidate – consultative advice provided throughout the whole hiring process
  • Fast response - John always delivers with speed and agility
  • Competitive rates



The Feedback

I am writing to express my sincere appreciation for the exceptional service and support I have received from ISR Recruitment over the past few years. My journey with ISR began as a candidate, and I am now proud to be a long-standing client.

From the moment I first engaged with ISR Recruitment, I was impressed by their professionalism, commitment to excellence, and personalized approach to recruitment. As a candidate seeking opportunities, ISR went above and beyond to understand my skills, aspirations, and career goals. Their dedicated team not only matched me with fitting roles but also provided valuable insights and guidance throughout the process.

Having experienced the recruitment process firsthand, it was a natural choice for me to turn to ISR Recruitment when my career evolved, and I found myself in a position to hire talented individuals. As a client, I have continued to benefit from ISR's unwavering dedication to delivering top-notch candidates who align perfectly with our organizational needs.

What sets ISR Recruitment apart is their proactive and thorough approach to understanding both the candidate and client requirements. Their attention to detail, effective communication, and commitment to building long-term relationships make them a trusted partner in the competitive world of recruitment.

I would like to extend my heartfelt gratitude to the entire ISR Recruitment team and especially John for their consistent excellence over the past few years. Your commitment to facilitating successful matches between candidates and clients has undoubtedly contributed to the growth and success of both individuals and organizations.

Thank you, ISR Recruitment, for your unwavering support and for being a crucial part of my professional journey. I look forward to many more years of successful collaboration.


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